Section OneTerms and
Conditions of Sale.
Except as otherwise agreed in writing, all online purchases and transactions for the supply of Products by Life Source shall be subject to these standard terms and conditions of sale, including supporting policies, as well as the Life Source Website Terms and Conditions. These terms and conditions are subject to the Consumer Protection Act 68 of 2008 (CPA).
1. Definitions
1.1Affiliate means any person, firm or corporation which is a subsidiary, parent or affiliate of Life Source, or the successor to Life Source by merger or by transfer of a substantial amount of Life Source's assets.
1.2Life Source shall mean Life Source Organics (Pty) Limited.
1.3CPA shall mean the Consumer Protection Act 68 of 2008.
1.4Customer shall mean the person, natural or otherwise, who purchases the Products from Life Source under these terms and conditions, and shall include any ultimate end user of the Product.
1.5Products shall mean all items including services presently being sold or supplied online by Life Source, including but not limited to supplements, health products, health foods, vitamins and similar products.
1.6On-Line Portal means purchases made through the online sales platform currently available at
www.lifesource.org.za.
1.7Returns means any return of a damaged Product.
2. Purchase
2.The Customer shall be bound by these standard terms and conditions of sale in all transactions relating to the purchase of Products using Life Source's On-Line Portal.
3. Orders
3.Life Source reserves the right to reasonably decline any order, to suspend delivery, or to decline to supply Products to the Customer.
4. Payment
4.The payment terms are set out in the Payment Policy below.
5. Delivery
5.1Subject to the CPA, and although Life Source will endeavour to deliver Products according to the Customer's requirements, Life Source will not be bound to such delivery requirements and shall not be liable in any manner whatsoever for failure or delay in delivery.
5.2Life Source shall at its discretion be entitled to effect and invoice for part deliveries.
5.3This clause shall be read together with the standard Life Source Delivery Policy.
6. Ownership
6.1Irrespective of the type of transaction, Life Source reserves its rights to ownership of the Products until fully paid for by the Customer.
6.2The Customer shall ensure the Products remain movable property, severable from any other movable or immovable property to which the Products may be attached or included.
7. Risk
7.On delivery of the Products to the Customer, the risk in and to the Products shall pass to the Customer, notwithstanding that ownership in the Products remains vested in Life Source.
8. Returns
8.1The Customer shall not be refunded for any delivery cost under any circumstances.
8.2Any refund or credit will only take place once Life Source has received and processed the return of the Products.
8.3Life Source shall have discretion to refund the Customer by any appropriate means including cash, a gift card (electronic or otherwise), or by crediting the relevant Customer account or applicable credit, cheque or debit card.
9. Warranty
9.1Subject to the CPA, Life Source makes no representations whatsoever and gives no guarantees against latent or patent defects in respect of the Products, and all conditions and warranties whether implied or otherwise are hereby expressly excluded.
9.2Subject to the CPA, Life Source shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the Products.
9.3The Products supplied by Life Source shall be suitable only for the purpose designed and intended. The Customer shall ensure the Products are handled, stored, used and consumed in a normal and proper manner and, where applicable, consistent with the instructions given by Life Source.
10. Indemnity
10.Subject to the CPA, Life Source shall not at any time be liable for any claims of whatsoever nature for direct or consequential loss or damage which may be sustained by the Customer in connection with the use of the Products. The Customer hereby indemnifies Life Source against all such claims.
11. Confidential Information
11.1Life Source and the Customer agree to keep confidential information received from one another confidential, using the same degree of care they would use to protect their own confidential information.
11.2Life Source shall abide by its Privacy and Confidentiality Policy as set out in the Life Source Terms and Conditions.
12. Breach
12.Should the Customer fail to make any payment or be in breach of any provision of these terms and conditions and fail to remedy such breach within 7 (seven) days after receiving written demand, Life Source shall be entitled to cancel any contract with the Customer with immediate effect.
13. Applicable Law
13.1All transactions shall be governed by, and construed and interpreted according to, the laws of the Republic of South Africa.
13.2Subject to the CPA, the Customer consents to the jurisdiction of a Magistrate's Court having jurisdiction, notwithstanding that the amount of the claim may exceed the jurisdiction of such court. Life Source may also elect to bring proceedings in any other court of competent jurisdiction.
Section TwoDelivery
Policy.
Estimated delivery time: 1 to 7 working days to your chosen address, depending on location. Orders are dispatched the next business day.
20.This Delivery Policy forms part of the Standard Terms and Conditions of Sale.
21.Delivery is effected by courier to the Customer's chosen delivery address.
22.When effecting delivery at the Customer's premises, the Customer shall be responsible for receiving, unloading and checking the Products in the presence of the Life Source representative making delivery.
23.Delivery of Products at the shipping address nominated by the Customer shall constitute good delivery. Any acknowledgement of receipt by the Customer or any authorised representative or employee shall serve to confirm delivery.
24.If Products are delivered to a carrier for delivery to the Customer, delivery shall be deemed to have been duly effected on delivery to the carrier, who shall at all times be the Customer's agent.
25.In the event of short delivery, the Customer shall forthwith upon delivery endorse Life Source's copy of the delivery note specifying details of the short delivery, and within three (3) days of such delivery lodge a claim with Life Source.
26.In the event that Products are delivered in a damaged state, the Customer shall forthwith upon delivery endorse Life Source's copy of the delivery note detailing the damage, and notify Life Source within three (3) days, following which the Returns Policy shall apply.
27.Subject to the CPA, Life Source shall not be liable to the Customer for any loss or damage occasioned by reason of the circumstances set out in these delivery provisions.
28.Although reasonable care shall be taken, Life Source accepts no responsibility for incorrect delivery details, or if an unauthorised person at the delivery address accepts delivery of the order and Products.
Section ThreeReturns
Policy.
To initiate a return, please
contact us first to receive a reference number and return address. Returns are processed via courier only. Our return window is
30 days from the date of delivery.
31.This Returns Policy forms part of the Standard Terms and Conditions of Sale.
31.1Customers may return Products within 30 (thirty) days of the date of delivery, subject to the conditions set out in this Returns Policy. Returns requested after 30 (thirty) days from the date of delivery will not be accepted.
31.2Returns are only accepted on Products that are unopened and in their original sealed packaging. Products that have been opened, partially used, or tampered with cannot be returned or refunded.
32.Returns on all products can only occur via courier.
33.When returning Products via courier, the Customer must first register a return on the Life Source online system or by contacting Life Source directly. A reference number and return address will be issued. The Customer must insert the Products into appropriate packaging for collection by the courier.
34.Refunds for EFT purchases will be processed by EFT. Credit and debit card purchases will be refunded to the applicable card.
35.In the event a Customer fails to collect an order, successive reminders will be sent. If the Customer fails to collect within 7 (seven) days, Life Source reserves the right to sell the Products to defray expenses and no refund may be paid.
36.Life Source cannot accept responsibility if an individual at the Customer's chosen address accepts delivery and is not authorised to do so, or does so under false or fraudulent circumstances.
37.In the event of two (2) failed attempts to deliver the order, the Products shall be returned to Life Source and the sale shall be reversed. The costs of delivery and return shall be deducted from the credit due to the Customer.
Section FourPayment
Policy.
Life Source accepts payment by credit card, debit card and instant EFT. Cheques are not accepted.
44.This Payment Policy forms part of the Standard Terms and Conditions and is subject to Life Source's agreements with its bankers and outsourced financial transactions service provider.
45.There are two payment options: payment by credit or debit card, or by instant EFT. Cheques will not be accepted.
46.Life Source prescribes to high security and encryption standards, allowing all customers to shop with peace of mind. Payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorised to do so.