Privacy
Policy.

Responsible Party: Life Source (Pty) Ltd, registered in South Africa, trading at lifesource.org.za. Our Information Officer can be contacted at info@lifesource.org.za.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

We will only process your personal information in a manner that is lawful, adequate, relevant, and not excessive relative to the purpose for which it is collected.

When you place an order or create an account, we collect your name, email address, delivery address, phone number, and order history.

Payment information is processed securely by PayFast, our payment gateway. Life Source does not store or have access to your card details at any time.

If you contact us via our contact form or email, we retain that correspondence and the personal information contained within it.

We may automatically collect technical data including your IP address, browser type, pages visited, and referring URLs to help us improve our website and understand how visitors use it.

We use cookies to improve your browsing experience. You may disable cookies in your browser settings, although this may affect some functionality of our website.

Life Source is a women's health supplement brand. If you voluntarily share health related information with us (for example through a quiz, consultation, or contact form), we treat this as special personal information under POPIA and apply heightened care and protection to it.

We will never share your health related information with any third party without your explicit written consent.

To process and fulfil your orders, including sending order confirmation and dispatch emails.

To communicate with you regarding your order, account, or any enquiry you have submitted.

To send you marketing communications such as newsletters, promotions, and product updates, only where you have given us consent to do so. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

To improve our website and services using aggregated, anonymised analytics data.

To comply with our legal obligations under South African law, including tax and consumer protection legislation.

We will not process your personal information for any purpose other than those listed above without your prior consent, unless required to do so by law.

We share your information only with trusted service providers who assist us in operating our business, including PayFast (payment processing), The Courier Guy (delivery), and Mailchimp (email marketing). These parties are contractually obligated to keep your information confidential and secure.

We may disclose your personal information where required by law, regulation, or court order.

In the event of a business sale or merger, your personal information may be transferred to the acquiring party, who will be bound by this Privacy Policy.

Right of Access: You may request a copy of the personal information we hold about you at any time.

Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Deletion: You may request that we delete your personal information, subject to any legal obligations that require us to retain it.

Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time.

Right to Complain: If you believe your rights under POPIA have been violated, you have the right to lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.

To exercise any of these rights, please contact our Information Officer at info@lifesource.org.za. We will respond within a reasonable time and no later than 30 days.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

Our website uses SSL encryption to protect data transmitted between your browser and our server.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for a minimum of 5 years in compliance with South African tax legislation.

In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.

This Privacy Policy may be updated from time to time. The current version will always be available at lifesource.org.za/privacy-policy. We will notify you of material changes via email where possible.

Email: info@lifesource.org.za

Website: lifesource.org.za/contact

Information Regulator (South Africa): www.justice.gov.za/inforeg